Refunds
Kindred cares about you and your hair, so please contact us within one week of your appointment
if you have any concerns and require an adjustment.
A full consultation before every service will allow us to discuss what is achievable & results we can deliver.
We do not offer refunds on our hair services, just call or pop in so we can look after you the Kindred way.
if you have any concerns and require an adjustment.
A full consultation before every service will allow us to discuss what is achievable & results we can deliver.
We do not offer refunds on our hair services, just call or pop in so we can look after you the Kindred way.
Cancellations
WE UNDERSTAND LIFE HAPPENS. WE JUST ASK THAT YOU LET US KNOW OF ANY CHANGES AS SOON AS YOU CAN SO WE CAN CONTACT ANY GUESTS WE HAVE ON OUR WAITLIST.
Please kindly provide us with 24 hours notice if you need to cancel your appointment.
We reserve your appointment time especially for you,therefore, we ask that you be considerate and
respectful and call / email us if you are unable to attend your appointment.
Any cancellation with less than 24 hrs notice can incur a $50 cancellation fee.
Some appointments are up to 3 hrs duration, so we hope to accommodate other guests as much as possible,
we understand it can be a last minute emergency, so please call promptly should that occur.
*full cancellation fee may be imposed for no shows, and clients who make no effort to contact us or return our confirmation calls.
All appointments are confirmed via a courtesy reminder 48hrs prior.
Please kindly provide us with 24 hours notice if you need to cancel your appointment.
We reserve your appointment time especially for you,therefore, we ask that you be considerate and
respectful and call / email us if you are unable to attend your appointment.
Any cancellation with less than 24 hrs notice can incur a $50 cancellation fee.
Some appointments are up to 3 hrs duration, so we hope to accommodate other guests as much as possible,
we understand it can be a last minute emergency, so please call promptly should that occur.
*full cancellation fee may be imposed for no shows, and clients who make no effort to contact us or return our confirmation calls.
All appointments are confirmed via a courtesy reminder 48hrs prior.
Privacy
We respect your privacy
KINDRED HAIR PTY LTD RESPECTS YOUR RIGHT TO PRIVACY AND THIS POLICY SETS OUT HOW WE COLLECT AND TREAT YOUR PERSONAL INFORMATION.
“PERSONAL INFORMATION” IS INFORMATION WE HOLD WHICH IS IDENTIFIABLE AS BEING ABOUT YOU. BY USING OUR WEBSITES, www.kindredhairandco.com.au YOU CONSENT TO THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY. What personal information we collect WE MAY COLLECT PERSONAL INFORMATION FROM YOU, SUCH AS YOUR NAME, ADDRESS, PHONE NUMBER, EMAIL, COMPANY NAME, CREDIT CARD INFORMATION.
How we collect your personal information
WE COLLECT PERSONAL INFORMATION FROM YOU IN A VARIETY OF WAYS, INCLUDING: WHEN YOU INTERACT WITH US ELECTRONICALLY OR IN PERSON; WHEN YOU ACCESS OUR WEBSITE WHEN YOU DO BUSINESS WITH US, SUCH AS MAKING A REQUEST FOR OUR PRODUCTS OR SERVICES. Use of your personal information THE PURPOSES WE COLLECT PERSONAL INFORMATION ABOUT YOU INCLUDES TO PROVIDE YOU WITH INFORMATION ABOUT OUR WEBSITE AND ITS PRODUCTS AND SERVICES VIA EMAIL AND ELECTRONIC NEWSLETTERS TO COMPLY WITH ANY LEGAL OR REGULATORY REQUIREMENTS. TO PROCESS TRANSACTIONS THAT YOU HAVE REQUESTED WE WILL NOT SELL, RENT OR LEASE OUR CUSTOMER LISTS TO ANY THIRD PARTY WITHOUT YOUR CONSENT EXCEPT IN CONNECTION WITH THE SALE OF KINDRED HAIR AND CO PTY LTD.
YOU AGREE THAT WE MAY DISCLOSE YOUR PERSONAL INFORMATION WITH OTHER PERSONS, GOVERNMENT AGENCIES OR BUSINESSES IN THE FOLLOWING CIRCUMSTANCES WHERE YOU HAVE CONSENTED TO US DOING SO WHERE IT IS REASONABLY REQUIRED BY OUR BUSINESS PARTNERS WHO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU WITHOUT YOUR CONSENT (AND WITHOUT NOTICE TO YOU) IF WE ARE REQUESTED TO DO SO BY LAW OR PURSUANT TO A LEGAL PROCESS FOR PERSONAL SAFETY REASONS (WHETHER IN REGARDS TO YOU, ANOTHER WEBSITE USER OR A MEMBER OF THE PUBLIC). TO PROTECT AND DEFEND OUR RIGHTS OR PROPERTY
Non-Identifiable information
WE MAY AGGREGATE THIS INFORMATION REGARDING YOU AND OTHER WEBSITE USERS IN ORDER TO MONITOR WEBSITE USAGE, PAGES VIEWED, FREQUENCY AND TIME SPENT ON DIFFERENT PAGES AND VISITOR NUMBERS. THIS INFORMATION MAY BE USED FOR BUSINESS DEVELOPMENT, ADVERTISING WHICH IS CUSTOMISED TO YOUR INDIVIDUAL BEHAVIOUR OR DEMOGRAPHIC IMPROVEMENTS TO OUR WEBSITE AND PRODUCTS AND SERVICES; AND MARKETING FORECASTING.INFORMATION THAT DOES NOT IDENTIFY YOU IS NOT PROTECTED BY THIS PRIVACY POLICY AND MAY BE SHARED WITH ADVERTISERS AND THIRD PARTIES.
Cookies & Pixels
COOKIES AND PIXELS ARE VERY SMALL FILES WHICH A WEBSITE USES TO IDENTIFY YOU WHEN YOU COME BACK TO THE WEBSITE AND TO STORE DETAILS ABOUT YOUR USE OF THE WEBSITE. WE COLLECT COOKIES FROM YOUR COMPUTER WHICH ENABLES US TO TELL HOW AND WHEN YOU USE OUR WEBSITE. YOU HAVE THE ABILITY TO ACCEPT OR DECLINE COOKIES ON YOUR COMPUTER. YOUR ACCEPTANCE OF COOKIES IS OPTIONAL. HOWEVER, IF YOU DECLINE COOKIES ON YOUR COMPUTER, YOU MAY BE UNABLE TO USE THE FULL FUNCTIONALITY OF OUR WEBSITE.
Security
WE TAKE REASONABLE STEPS TO PROTECT YOUR PERSONAL INFORMATION. HOWEVER, DUE TO THE INHERENT OPEN NATURE OF THE INTERNET, WE CANNOT GUARANTEE THAT COMMUNICATIONS BETWEEN YOU AND LOCAL LIFE OR INFORMATION STORED ON THE SERVICE OR OUR SERVER, WILL BE FREE FROM UNAUTHORISED ACCESS BY THIRD PARTIES SUCH AS HACKERS AND YOUR USE OF THE WEBSITE DEMONSTRATES YOUR ASSUMPTION OF THIS RISK. WE HAVE PUT IN PLACE REASONABLE PHYSICAL, ELECTRONIC, AND MANAGERIAL PROCEDURES TO SAFEGUARD THE INFORMATION WE COLLECT.
YOU SHOULD BE AWARE THAT PERSONALLY IDENTIFIABLE INFORMATION WHICH YOU VOLUNTARILY INCLUDE AND TRANSMIT ONLINE IN A POSTING, COMMENT, PUBLIC PROFILE OR OTHER PUBLIC FORUM MAY BE VIEWED AND USED BY OTHERS. WE ARE UNABLE TO CONTROL SUCH USES OF YOUR PERSONALLY IDENTIFIABLE INFORMATION, AND BY USING SUCH SERVICES YOU ASSUME THE RISK THAT THE PERSONALLY IDENTIFIABLE INFORMATION PROVIDED BY YOU MAY BE VIEWED AND USED BY THIRD PARTIES. PLEASE TAKE CARE IN DETERMINING WHAT INFORMATION YOU DISCLOSE.
Transfer out of Australia
AT TIMES, OUR THIRD PARTY SUPPLIERS (SUCH AS OUR WEB HOSTING OR DATA STORAGE SERVICES) MAY TRANSFER DATA OUTSIDE OF AUSTRALIA. YOU CONSENT TO THE TRANSFER AND/OR STORAGE OF YOUR PERSONAL INFORMATION OUTSIDE OF AUSTRALIA WHERE THIS IS CARRIED OUT IN THE NORMAL COURSE OF SERVICES WE RECEIVE FROM OUR THIRD PARTY SUPPLIERS.
Payment information
ANY INFORMATION YOU PROVIDE RELATED TO THE PROCESSING OF PAYMENTS IS PROVIDED BY YOU TO OUR THIRD PARTY PAYMENT GATEWAY, AND IS NOT PROTECTED BY THIS PRIVACY POLICY. IT IS SUBJECT TO THE LEGAL TERMS BETWEEN YOU AND THE THIRD PARTY PAYMENT GATEWAY AND WE MAKE NO REPRESENTATIONS AS TO THE SECURITY OF THEIR SYSTEMS OR THEIR TREATMENT OF PERSONAL INFORMATION. TO THIS EXTENT, YOU AGREE THAT WE ARE IN NO WAY LIABLE FOR THE TREATMENT OF SUCH INFORMATION.
Third party websites
OUR WEBSITE HAS LINKS TO AND FROM OTHER WEBSITES NOT OWNED OR CONTROLLED BY US. WE ARE IN NO WAY RESPONSIBLE FOR THE PRIVACY PRACTICES, CONTENT OR TREATMENT OF DATA COLLECTION ON THESE THIRD PARTY SITES.
Communications with us
BY PROVIDING YOUR EMAIL ADDRESS TO US YOU AUTOMATICALLY BECAME AN EMAIL SUBSCRIBER AND CONSENT TO RECEIVE EMAILS FROM US. WE MAY USE EMAIL TO COMMUNICATE WITH YOU, TO SEND INFORMATION THAT YOU HAVE REQUESTED OR TO SEND INFORMATION ABOUT OTHER PRODUCTS OR SERVICES RELATING TO OUR WEBSITE. ALL PROMOTIONAL EMAILS WILL INCLUDE THE OPTION TO UNSUBSCRIBE FROM RECEIVING FURTHER EMAILS OR YOU CAN UNSUBSCRIBE BY EMAILING US AT salon@kindredhairandcom.au WE ARE NOT RESPONSIBLE FOR REMOVING YOUR PERSONAL INFORMATION FROM THE LISTS OF ANY THIRD PARTY WHO HAS PREVIOUSLY BEEN PROVIDED YOUR INFORMATION IN ACCORDANCE WITH THIS POLICY, SUCH AS A BUSINESS PARTNER.
ANY COMMUNICATION OR MATERIAL YOU TRANSMIT TO US BY EMAIL OR OTHERWISE, INCLUDING ANY DATA, QUESTIONS, COMMENTS, SUGGESTIONS, OR THE LIKE, IS, AND WILL BE TREATED AS, NON-CONFIDENTIAL AND NON-PROPRIETARY. EXCEPT TO THE EXTENT EXPRESSLY COVERED BY THIS POLICY, ANYTHING YOU TRANSMIT OR POST MAY BE USED BY US FOR ANY PURPOSE, INCLUDING BUT NOT LIMITED TO, REPRODUCTION, DISCLOSURE, TRANSMISSION, PUBLICATION, BROADCAST AND POSTING. FURTHERMORE, YOU EXPRESSLY AGREE THAT WE ARE FREE TO USE ANY IDEAS, CONCEPTS, KNOW-HOW, OR TECHNIQUES CONTAINED IN ANY COMMUNICATION YOU SEND TO US WITHOUT COMPENSATION AND FOR ANY PURPOSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DEVELOPING, MANUFACTURING AND MARKETING PRODUCTS AND SERVICES USING SUCH INFORMATION.
How to contact us
IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY OR THE INFORMATION WE HOLD ABOUT YOU PLEASE CONTACT US AT salon@kindredhairandco.com.au
Definitions
“WE”, “US” AND “OUR” REFERS TO LOCAL LIFE PTY LTD
“YOU” REFERS TO I) THE PERSON VISITING OUR WEBSITE AND II) IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF YOUR EMPLOYMENT AND/OR COMPANY (THEN THAT EMPLOYER/OR COMPANY)
“THE WEBSITE; “OUR WEBSITE” REFERS TO AND ALL CONTENT IN THAT DOMAIN
“INCLUDING” MEANS INCLUDING BUT NOT LIMITED TO
Updates
PLEASE BE AWARE THAT WE MAY UPDATE THIS PRIVACY POLICY IN THE FUTURE. THE REVISED VERSION WILL BE PUBLISHED ON OUR WEBSITE. AT ANY POINT IN TIME, THE MOST RECENTLY UPDATED PRIVACY POLICY IS THE ONE THAT APPLIES TO YOUR INFORMATION, SO PLEASE CHECK BACK FROM TIME TO TIME.
(UPDATED OCT 2020)
KINDRED HAIR PTY LTD RESPECTS YOUR RIGHT TO PRIVACY AND THIS POLICY SETS OUT HOW WE COLLECT AND TREAT YOUR PERSONAL INFORMATION.
“PERSONAL INFORMATION” IS INFORMATION WE HOLD WHICH IS IDENTIFIABLE AS BEING ABOUT YOU. BY USING OUR WEBSITES, www.kindredhairandco.com.au YOU CONSENT TO THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY. What personal information we collect WE MAY COLLECT PERSONAL INFORMATION FROM YOU, SUCH AS YOUR NAME, ADDRESS, PHONE NUMBER, EMAIL, COMPANY NAME, CREDIT CARD INFORMATION.
How we collect your personal information
WE COLLECT PERSONAL INFORMATION FROM YOU IN A VARIETY OF WAYS, INCLUDING: WHEN YOU INTERACT WITH US ELECTRONICALLY OR IN PERSON; WHEN YOU ACCESS OUR WEBSITE WHEN YOU DO BUSINESS WITH US, SUCH AS MAKING A REQUEST FOR OUR PRODUCTS OR SERVICES. Use of your personal information THE PURPOSES WE COLLECT PERSONAL INFORMATION ABOUT YOU INCLUDES TO PROVIDE YOU WITH INFORMATION ABOUT OUR WEBSITE AND ITS PRODUCTS AND SERVICES VIA EMAIL AND ELECTRONIC NEWSLETTERS TO COMPLY WITH ANY LEGAL OR REGULATORY REQUIREMENTS. TO PROCESS TRANSACTIONS THAT YOU HAVE REQUESTED WE WILL NOT SELL, RENT OR LEASE OUR CUSTOMER LISTS TO ANY THIRD PARTY WITHOUT YOUR CONSENT EXCEPT IN CONNECTION WITH THE SALE OF KINDRED HAIR AND CO PTY LTD.
YOU AGREE THAT WE MAY DISCLOSE YOUR PERSONAL INFORMATION WITH OTHER PERSONS, GOVERNMENT AGENCIES OR BUSINESSES IN THE FOLLOWING CIRCUMSTANCES WHERE YOU HAVE CONSENTED TO US DOING SO WHERE IT IS REASONABLY REQUIRED BY OUR BUSINESS PARTNERS WHO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU WITHOUT YOUR CONSENT (AND WITHOUT NOTICE TO YOU) IF WE ARE REQUESTED TO DO SO BY LAW OR PURSUANT TO A LEGAL PROCESS FOR PERSONAL SAFETY REASONS (WHETHER IN REGARDS TO YOU, ANOTHER WEBSITE USER OR A MEMBER OF THE PUBLIC). TO PROTECT AND DEFEND OUR RIGHTS OR PROPERTY
Non-Identifiable information
WE MAY AGGREGATE THIS INFORMATION REGARDING YOU AND OTHER WEBSITE USERS IN ORDER TO MONITOR WEBSITE USAGE, PAGES VIEWED, FREQUENCY AND TIME SPENT ON DIFFERENT PAGES AND VISITOR NUMBERS. THIS INFORMATION MAY BE USED FOR BUSINESS DEVELOPMENT, ADVERTISING WHICH IS CUSTOMISED TO YOUR INDIVIDUAL BEHAVIOUR OR DEMOGRAPHIC IMPROVEMENTS TO OUR WEBSITE AND PRODUCTS AND SERVICES; AND MARKETING FORECASTING.INFORMATION THAT DOES NOT IDENTIFY YOU IS NOT PROTECTED BY THIS PRIVACY POLICY AND MAY BE SHARED WITH ADVERTISERS AND THIRD PARTIES.
Cookies & Pixels
COOKIES AND PIXELS ARE VERY SMALL FILES WHICH A WEBSITE USES TO IDENTIFY YOU WHEN YOU COME BACK TO THE WEBSITE AND TO STORE DETAILS ABOUT YOUR USE OF THE WEBSITE. WE COLLECT COOKIES FROM YOUR COMPUTER WHICH ENABLES US TO TELL HOW AND WHEN YOU USE OUR WEBSITE. YOU HAVE THE ABILITY TO ACCEPT OR DECLINE COOKIES ON YOUR COMPUTER. YOUR ACCEPTANCE OF COOKIES IS OPTIONAL. HOWEVER, IF YOU DECLINE COOKIES ON YOUR COMPUTER, YOU MAY BE UNABLE TO USE THE FULL FUNCTIONALITY OF OUR WEBSITE.
Security
WE TAKE REASONABLE STEPS TO PROTECT YOUR PERSONAL INFORMATION. HOWEVER, DUE TO THE INHERENT OPEN NATURE OF THE INTERNET, WE CANNOT GUARANTEE THAT COMMUNICATIONS BETWEEN YOU AND LOCAL LIFE OR INFORMATION STORED ON THE SERVICE OR OUR SERVER, WILL BE FREE FROM UNAUTHORISED ACCESS BY THIRD PARTIES SUCH AS HACKERS AND YOUR USE OF THE WEBSITE DEMONSTRATES YOUR ASSUMPTION OF THIS RISK. WE HAVE PUT IN PLACE REASONABLE PHYSICAL, ELECTRONIC, AND MANAGERIAL PROCEDURES TO SAFEGUARD THE INFORMATION WE COLLECT.
YOU SHOULD BE AWARE THAT PERSONALLY IDENTIFIABLE INFORMATION WHICH YOU VOLUNTARILY INCLUDE AND TRANSMIT ONLINE IN A POSTING, COMMENT, PUBLIC PROFILE OR OTHER PUBLIC FORUM MAY BE VIEWED AND USED BY OTHERS. WE ARE UNABLE TO CONTROL SUCH USES OF YOUR PERSONALLY IDENTIFIABLE INFORMATION, AND BY USING SUCH SERVICES YOU ASSUME THE RISK THAT THE PERSONALLY IDENTIFIABLE INFORMATION PROVIDED BY YOU MAY BE VIEWED AND USED BY THIRD PARTIES. PLEASE TAKE CARE IN DETERMINING WHAT INFORMATION YOU DISCLOSE.
Transfer out of Australia
AT TIMES, OUR THIRD PARTY SUPPLIERS (SUCH AS OUR WEB HOSTING OR DATA STORAGE SERVICES) MAY TRANSFER DATA OUTSIDE OF AUSTRALIA. YOU CONSENT TO THE TRANSFER AND/OR STORAGE OF YOUR PERSONAL INFORMATION OUTSIDE OF AUSTRALIA WHERE THIS IS CARRIED OUT IN THE NORMAL COURSE OF SERVICES WE RECEIVE FROM OUR THIRD PARTY SUPPLIERS.
Payment information
ANY INFORMATION YOU PROVIDE RELATED TO THE PROCESSING OF PAYMENTS IS PROVIDED BY YOU TO OUR THIRD PARTY PAYMENT GATEWAY, AND IS NOT PROTECTED BY THIS PRIVACY POLICY. IT IS SUBJECT TO THE LEGAL TERMS BETWEEN YOU AND THE THIRD PARTY PAYMENT GATEWAY AND WE MAKE NO REPRESENTATIONS AS TO THE SECURITY OF THEIR SYSTEMS OR THEIR TREATMENT OF PERSONAL INFORMATION. TO THIS EXTENT, YOU AGREE THAT WE ARE IN NO WAY LIABLE FOR THE TREATMENT OF SUCH INFORMATION.
Third party websites
OUR WEBSITE HAS LINKS TO AND FROM OTHER WEBSITES NOT OWNED OR CONTROLLED BY US. WE ARE IN NO WAY RESPONSIBLE FOR THE PRIVACY PRACTICES, CONTENT OR TREATMENT OF DATA COLLECTION ON THESE THIRD PARTY SITES.
Communications with us
BY PROVIDING YOUR EMAIL ADDRESS TO US YOU AUTOMATICALLY BECAME AN EMAIL SUBSCRIBER AND CONSENT TO RECEIVE EMAILS FROM US. WE MAY USE EMAIL TO COMMUNICATE WITH YOU, TO SEND INFORMATION THAT YOU HAVE REQUESTED OR TO SEND INFORMATION ABOUT OTHER PRODUCTS OR SERVICES RELATING TO OUR WEBSITE. ALL PROMOTIONAL EMAILS WILL INCLUDE THE OPTION TO UNSUBSCRIBE FROM RECEIVING FURTHER EMAILS OR YOU CAN UNSUBSCRIBE BY EMAILING US AT salon@kindredhairandcom.au WE ARE NOT RESPONSIBLE FOR REMOVING YOUR PERSONAL INFORMATION FROM THE LISTS OF ANY THIRD PARTY WHO HAS PREVIOUSLY BEEN PROVIDED YOUR INFORMATION IN ACCORDANCE WITH THIS POLICY, SUCH AS A BUSINESS PARTNER.
ANY COMMUNICATION OR MATERIAL YOU TRANSMIT TO US BY EMAIL OR OTHERWISE, INCLUDING ANY DATA, QUESTIONS, COMMENTS, SUGGESTIONS, OR THE LIKE, IS, AND WILL BE TREATED AS, NON-CONFIDENTIAL AND NON-PROPRIETARY. EXCEPT TO THE EXTENT EXPRESSLY COVERED BY THIS POLICY, ANYTHING YOU TRANSMIT OR POST MAY BE USED BY US FOR ANY PURPOSE, INCLUDING BUT NOT LIMITED TO, REPRODUCTION, DISCLOSURE, TRANSMISSION, PUBLICATION, BROADCAST AND POSTING. FURTHERMORE, YOU EXPRESSLY AGREE THAT WE ARE FREE TO USE ANY IDEAS, CONCEPTS, KNOW-HOW, OR TECHNIQUES CONTAINED IN ANY COMMUNICATION YOU SEND TO US WITHOUT COMPENSATION AND FOR ANY PURPOSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DEVELOPING, MANUFACTURING AND MARKETING PRODUCTS AND SERVICES USING SUCH INFORMATION.
How to contact us
IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY OR THE INFORMATION WE HOLD ABOUT YOU PLEASE CONTACT US AT salon@kindredhairandco.com.au
Definitions
“WE”, “US” AND “OUR” REFERS TO LOCAL LIFE PTY LTD
“YOU” REFERS TO I) THE PERSON VISITING OUR WEBSITE AND II) IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF YOUR EMPLOYMENT AND/OR COMPANY (THEN THAT EMPLOYER/OR COMPANY)
“THE WEBSITE; “OUR WEBSITE” REFERS TO AND ALL CONTENT IN THAT DOMAIN
“INCLUDING” MEANS INCLUDING BUT NOT LIMITED TO
Updates
PLEASE BE AWARE THAT WE MAY UPDATE THIS PRIVACY POLICY IN THE FUTURE. THE REVISED VERSION WILL BE PUBLISHED ON OUR WEBSITE. AT ANY POINT IN TIME, THE MOST RECENTLY UPDATED PRIVACY POLICY IS THE ONE THAT APPLIES TO YOUR INFORMATION, SO PLEASE CHECK BACK FROM TIME TO TIME.
(UPDATED OCT 2020)
